RESUME

NOAH SHACKELFORD 

4040 Dancing Cloud Court Unit 318, Destin, FL 32541 • noahshack1994@gmail.com • (662) 687-3131 

SUMMARY 

Charismatic Rental Owner Relations Manager and Hospitality Professional working within Northwest Florida’s most prominent resort. As a result of my keen interpersonal skills, I have provided a Class A Property Management experience to all Owners and their Guests while driving profitability through skilled salesmanship and maintaining property-owner relationships. Highly proficient in communication, negotiation, and maintaining customer relationships to generate continuous satisfactory business. Results-oriented with a commitment to achieving sales quotas for the company's growth. 

PROFESSIONAL EXPERIENCE 

SANDESTIN RESORT, Miramar Beach, FL   

Rental Owner Relations Manager 

February 2023–Present

● Manage over 200 rental units throughout the resort. General duties include scheduling unit rentals, providing consistent and open communication with unit owners, arranging product deliveries, and overseeing unit renovations. 

● Increased occupancy revenue by implementing sales strategies through the advertisement of rental units on various rental websites. 

● Use of strong written and verbal communication skills to communicate with unit owners, vendors, and multiple internal departments to effectively manage various rental unit projects. 

● Increase the profitability of the resort by means of encouraging owners to complete unit upgrades, upselling resort amenities, and promoting the Sandestin Rental Program.

BEACH CLUB OF SANDESTIN RESORT, Miramar Beach, FL

Sales, Service, and Hospitality Professional 

March 2018–February 2023

● Maximization of daily and monthly sales objectives through excellent salesman skills and cost control management. 

● Maintaining client relationships through rapport building, promoting an inviting atmosphere, and maintaining professional relationships to generate continuous business. 

● Ensure maximum client satisfaction by providing exceptional hospitality and personalized services to members and their guests. 

● Training and mentoring colleagues using management strategies that cultivate accuracy and efficiency within a high-volume sales environment.

THE EVENTFUL PLANNER, Destin, FL

(Part-Time) Owner’s Assistant/Sales Associate

March 2018–February 2023

● Assist the owner with Day of Coordination duties such as set up, breakdown, culinary, and bartending duties. 

● Accompany clients during showings of potential venues to answer event-related questions and provide clients with feedback. 

● Maintain correspondence with clients via email, SMS, and phone regarding event coordination and planning. 

● Provide operations assistance to the owner for event catering preparation.

FOX’S PIZZA DEN, Tupelo, MS 

Operations Supervisor 

May 2017–March 2018

● Maintained professional customer relations with guests by providing a welcoming environment, efficient customer service, and prompt resolution of customer dissatisfaction. 

● Management of staff by delegating tasks efficiently and monitoring progress to ensure alignment with monthly sales objectives. 

EDUCATION 

NORTHWEST FLORIDA STATE COLLEGE, Niceville, FL Associates of Business

(concentration: business management) 

REFERENCES 

● Doris Harris - Beach Club of Sandestin General Manager 

Phone: 205-223-1599 Email: dorisharris@sandestin.com 

● Tammy D’agostino - Owner of The Eventful Planner 

Phone: 818-939-4216 Email: tammy@theeventfulplanner.com

● Susie Miley - Owner of Fox’s Pizza Den 

Phone: 662-231-7460

ADDITIONAL SKILLS

• Proficient in MS Word, Outlook, Powerpoint, and MS Suite.

• Skilled in multiple A.I. software such as ChatGPT, Dal.E, & Bard

• Self-taught website builder

• Maintains a positive attitude and calm demeanor.  

• Excellent interpersonal skills, proven relationship builder & maintainer.

• Dedicated to career advancement & personal improvement.

• Revenue Analysis